By Bob Gary Jr.
Staff Writer
It was party time today at Cigna HealthCare’s Chattanooga call center.
Cigna’s eight call centers nationwide have been recognized for customer satisfaction excellence by J.D. Power and Associates. The Chattanooga call center’s 750 workers handle about 2 million calls annually, according to Cigna officials.
Everyone in this room should feel proud of this accomplishment, Michele Powers, vice president for Cigna’s Chattanooga Service Center, told about 250 employees in the first of three gatherings scheduled Wednesday afternoon.
Kevin Lieb, a Denver-based director of business development for J.D. Power, declined to disclose a specific overall rating or score for Cigna, but said its call centers did very well in customer surveys and audits when it came to knowledge, courtesy and usefulness of information.
E-mail Bob Gary Jr. at bgary@timesfreepress.com
See tomorrow’s Chattanooga Times Free Press for full coverage.
Staff Writer
It was party time today at Cigna HealthCare’s Chattanooga call center.
Cigna’s eight call centers nationwide have been recognized for customer satisfaction excellence by J.D. Power and Associates. The Chattanooga call center’s 750 workers handle about 2 million calls annually, according to Cigna officials.
Everyone in this room should feel proud of this accomplishment, Michele Powers, vice president for Cigna’s Chattanooga Service Center, told about 250 employees in the first of three gatherings scheduled Wednesday afternoon.
Kevin Lieb, a Denver-based director of business development for J.D. Power, declined to disclose a specific overall rating or score for Cigna, but said its call centers did very well in customer surveys and audits when it came to knowledge, courtesy and usefulness of information.
E-mail Bob Gary Jr. at bgary@timesfreepress.com
See tomorrow’s Chattanooga Times Free Press for full coverage.
