I’m tired of my computer [Manufacturer’s name is absent to protect the guilty — and this newspaper!) that constantly acts up. The company refuses to refund my money and I’d rather just pay whatever fee necessary to get the computer fixed locally than to pay those (???). What should I do to get the right person for the job? — Nelson Needy

Dear Mr. Needy: Right off the bat, my best advice is not to let “Crummy Computer Company” get off scot-free. Truly, the major problem that consumers face with Corporate America is doing little-to-nothing to obtain resolution from a shoddy service or inferior product; this then escalates to badmouthing the company to anyone who’ll listen. Please understand that while I’m a consumer advocate, I also strongly urge folks to be professional when they stand up for themselves and insist (also in a professional manner) that business makes good on its purchasing promises. If we fail to follow through, then we have no one to blame but ourselves when the company does nothing and any sort of potential partnership falls down the drain; further, this inaction hurts both consumers and companies.

When looking for a computer “geek,” to come to your home (I’d advise against taking the computer elsewhere) be as careful as possible. Just as you would search for a competent and trustworthy physician, do the same for anyone who may have access to personal information (i.e. the computer troubleshooter). The best method to obtain a trustworthy and competent company is to ask friends and colleagues for recommendations and then check with the Better Business Bureau in case of complaints (www.bbb.org). Next, each time you check with a computer troubleshooter, find out its guarantee policy and what, if any, follow-up costs. Generally, repairers charge around $100, give or take, unless you need to install or fix new operating-system software, in which case you’ll pay more.

IMPORTANT! It bears repeating that you’re giving entrée to your private stuff to whomever you choose. Be very careful to select the most recommended person you possibly can. It’s a documented fact that even professional computer repair companies hire crooks, even though the company vets the prospective employee.