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Saturday, June 21, 2008 , 12:00 a.m.

Consumer Watch: How can you avoid flight cancellations at last minute?

I just returned from the airport where my flight to Arizona was cancelled with no notice. This trip was to be my family’s vacation and even with a refund, we’re unable to re-schedule to another week this summer. What do we need to know before making future flying plans so this awful situation doesn’t happen again? — Terry Teed-Off

Dear Terry: I wish I could help you avoid subsequent cancellation, but I can’t. Airlines, starting with American in March and “progressing” on to others since then are giving us no warning whatsoever. We head out early to the airport, bags packed according to TSA’s specifications, no metal belt buckles or change in our pockets, and stand in line an hour early to check in. BAM! The next thing we know, Plummeting Planes pops up its overhead signs that scream, “CANCELLED.”

On the other hand, at least you can prevent the previous scenario — up to the point of the “canceled” notice. According to www.smartertravel.com, the next few months probably spell a continuation of other airlines and types of plans that hang a “Kick Me” sign on our backs. The site tells readers to always call the airline on which they’re booked and check the chance of any delays or cancellations. (I’d go a step further: along with the call, sign up for airline email alerts so you’ll know of any cancellations or delays as soon as possible. When you do call, be sure to ask for the agent’s name and location.) Moreover, to make extra sure that you have a seat somewhere on some plane, arrive very early at the airport — beyond the recommended one or two hours. Don’t allow the agent to give away your seat just because you got stuck in traffic.

I’d strongly suggest that you put together a list of alternative flights/airlines/1-800 numbers for your wallet that you can call — and stay on the line — if you’re stranded at your departure location or at any points along the route. I’ve mentioned the airlines’ Contract of Carriage in a previous column; always print a copy (found on their Web sites) and take it with you to the airport; if possible, get the airline to send you an e-mail confirmation. Talk to airline representatives; they’re often not as harassed as ticket-counter agents and sometimes are more likely to respond to your concerns.

Of course, with the recent news that the customary free checked luggage isn’t free and the price might soar faster than a speeding bullet, do try to pack everything possible into a carry-on bag. Because more and more delayed flights frequently equal missed connections, the problem of lost luggage becomes increasingly likely.

With the soaring price of gasoline, many of us won’t be able to hit the highways for vacation as usual this summer. And unless we’re business travelers who have no choice but to accept an expensive fare, a lot of us can’t afford to fork out money for the exorbitant prices the airlines smilingly charge. No doubt the high price of oil is a major contributor to fare hikes; however, it appears that the industry looks to nickel-and-dime us to death. According to more than a few advocacy groups, the flying public should send all the Atrocious Airlines a strong message and simply stop flying for awhile.

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