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published Thursday, September 9th, 2010

Customer care servicer lands in city

A company offering home warranty and repair services is putting down roots in Chattanooga, and its new customer care center will help push the number of such jobs citywide to over 2,000.

HomeServe USA plans to open a customer care center in East Brainerd and create 140 jobs, officials said Wednesday.

Myles Meehan, a senior vice president, said the company will start operations in November in 18,000-square-feet of space in The Pointe Centre on Premiere Drive.

By the end of 2011, the company is slated to have reached a payroll of 140 people, he said.

“We’ll be fully staffed and look forward to expanding,” Meehan said.

HomeServe will hold a job fair Sept. 22 and 23 from 8 a.m. to 8 p.m. at the Residence Inn, 2340 Center St., in East Brainerd.

Convergys and T-Mobile both already have major facilities in Chattanooga.

In July, Convergys announced it was seeking to fill more than 200 full- and part-time customer service and sales positions at its Chattanooga center. The company employed about 1,000 people near the start of the year, according to the Chattanooga Area Chamber of Commerce.

Meehan said the pay for its new jobs will be competitive.

“We’ll be right there,” he said, adding he didn’t have projected pay figures at hand.

Meehan said HomeServe works with utility companies to offer products to consumers. He said, for example, it works with Tennessee Piedmont Natural Gas to offer service contracts for heating and air-conditioning.

Mayor Ron Littlefield said economic development efforts continue to create new jobs in the area.

“Chattanooga is the center of a growing region,” he said.

Hamilton County Mayor Claude Ramsey said HomeServe’s arrival is welcome news as many families struggle to make ends meet.

Trevor Hamilton, the Chamber’s vice president for economic development, said HomeServe’s presence helps keep the area’s industry sectors diverse.

about Mike Pare...

Mike Pare, the deputy Business editor at the Chattanooga Times Free Press, has worked at the paper for 27 years. In addition to editing, Mike also writes Business stories and covers Volkswagen, economic development and manufacturing in Chattanooga and the surrounding area. In the past he also has covered higher education. Mike, a native of Fort Lauderdale, Fla., received a bachelor’s degree in communications from Florida Atlantic University. he worked at the Rome News-Tribune before ...

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podiebell said...

When they say "we'll be right there" on the pay scale I hope they aren't referring to Convergys' pay. If your lucky you start out at 9.00 an hour. That doesn't even get a family off of food stamps. At least T-Mobile has the decency to a pay a good wage. What Chattanooga needs is a higher pay scale from all the employers. If the city really wants to climb out of the economic pit then it needs to get serious and find ways for the people to get more money, not the businesses. I am sure this new company is getting all kinds of tax write offs and incentives to move here. At a time when the city is raising taxes on everyone else, shouldn't it be taking from the rich as well?

September 9, 2010 at 11:43 a.m.
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