published Friday, July 22nd, 2011

Cops: McDonald's boss in Atlanta punches mom with service dog

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ATLANTA — A McDonald's manager in the Atlanta area is accused of punching a mother after she brought her autistic children and a service dog inside the restaurant, authorities said.

Tiffany Denise Allen is charged with simple battery, simple assault and disorderly conduct, according to a Cobb County warrant.

Jennifer Schwenker entered the McDonald's in Marietta with her twins and service dog on July 12. Allen, who was off-duty at the time, became angry that the dog was inside, the warrant states. Police say Allen followed the mother around the restaurant, then punched her in the face in the parking lot.

Surveillance video shows McDonald's employees trying to restrain their co-worker, police wrote in the warrant.

J.M. and Jan Owens, who operate the store on Bells Ferry Road, said they're cooperating with police.

"At our McDonald's restaurant, we respect and value our customers. Their safety and well-being is always a top priority," they said in a statement to The Associated Press.

"We strive to comply with all applicable laws, including the Americans with Disabilities Act," they said. "It is our policy to make our restaurants accessible to all customers, including those with disabilities and special needs, whether or not they need the assistance of service animals."

A phone listing for Allen could not be located. McDonald's officials say that she is no longer employed by the Oak Brook, Ill.-based company.

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AlmostAmanda said...

As a manager, how did she not know that service animals were allowed in the restaurant per company policy and federal law?

July 22, 2011 at 8:15 a.m.
chatttn said...

Pure ignorance.

July 22, 2011 at 8:27 a.m.
ITguy said...

I would call that a career ending move.

July 22, 2011 at 10:09 a.m.
slimjim300 said...

At McDonalds, we teach our customers respect. Dont even think about bringing your dog inside or there WILL be consequences. its our new policy. Furthermore we will take your dog and turn it into hamburgers. In addition to this new policy we have added a second burger counter on our signs to count the number dogburgers we sell AND the number of customers who have been punched in the face. We have added additional employee's for this purpose alone. They are dressed as Ronald McDonald and instructed to keep people in line. We call them ... the enforcers.

July 22, 2011 at 10:23 a.m.
chatttn said...

Good one SlimJim! lol Now I know how the old purple character "Grimice" got his name.

July 22, 2011 at 10:59 a.m.
SavartiTN said...

My adult son was attacked by a McDonald's female hispanic manager in Las Vegas when he attempted to refill his drink...a McDonald's cup. She apparently thought that because of his long hair, he was a vagrant or something. Of course, she didn't speak English and was yelling "No. Not allowed." He, of course, didn't know what the hell was going on. She grabbed his shirt and started dragging him across the store. Kind of funny when you consider my son is 6 foot and the woman was about 5 foot tall.

My son left the store (well, was actually shoved out by the woman) and called the police. They found a long deep fingernail scratch across his chest from this incident. My son wouldn't press charges. The woman was demoted but not fired.

Ironically, he had been going to this particular McDonald's almost every day for three years. He had never seen that manager before. He knew everyone else there.

Eventually there were serious apologies from the McDonald's owners and free drinks for a year. The only repurcussion was that he avoided the restaurant for a while and I have avoided McDonald's pretty much permanently...for that and other reasons...

July 22, 2011 at 11:16 a.m.
SavartiTN said...

"A phone listing for Allen could not be located. McDonald's officials say that she is no longer employed by the Oak Brook, Ill.-based company.

Maybe she transferred to Vegas.

July 22, 2011 at 11:21 a.m.
ChattaVol06 said...

Savarti... is your son 6 foot and 300 lbs?? If he ate there everyday for 3 years then I would expect him to be obese. Just curious!

July 22, 2011 at 11:48 a.m.
johnnyhurst said...

I was riding a bus to Chatt and had a layover in Nashville. I carried my one piece of luggage to Mcdonalds and attempted to enter. An employee very rudely told me that I couldnt bring my bag in and that it would have to wait outside. I took this in stride and left the bag and ordered my food. I then went to the bathroom and there was a gentleman standing in the stall talking on a cell phone, not using the bathroom. I waited a full five minutes and tapped on the door because I had to go! Turns out this guy was in a McDonalds uniform, he proceeded to cuss me out, calling me a cracker and lots of other slurs. I simply said that I would speak with management about his abusive language. As we were walking out of the bathroom this guy is still giving me the cracka ass cracka speech. Thankfully there was a cop in the restaurant by then. The cops had a very shocked look on their face when they saw us round the corner and they realized an employee was cussing out a customer. I just told the guy that he would have a very bright future in hospitality if he ever chose to pursue that career path. I left without my food. BEWARE OF THE MICKEY DS IN DOWNTOWN NASHVILLE. THEY ARE NOT HONKY FRIENDLY

July 22, 2011 at 11:51 a.m.
SavartiTN said...

Naw, ChattaVol, he is 6 foot and 190 lbs. Guess it just depends on what you eat at McDonald's. They do have a pretty good menu if you get past the Supersize Me propaganda. Just don't eat the slime burgers or slime chicken nuggets. Yuck!

johnnyhurst, that is some story! Was your bag still waiting on you outside after all of that?

BTW, I've noticed some of the comments left on the TFP are not very "honky friendly" either.

July 22, 2011 at 1:38 p.m.
johnnyhurst said...

Bag was still there. At least this opens dialogue and we can express our experiences and views, opinions etc. Heck maybe someday folks with differing views can meet somwhere in the middle, or at least understand one anothers point of view.

July 22, 2011 at 1:51 p.m.
LibDem said...

"Cops: McDonald's boss in Atlanta punches mom with service dog"

How big was the dog? If it was a Chihuahua, it probably did no harm.

July 22, 2011 at 4:18 p.m.

OMG, can't believe these posts. Such maturity among many!

July 22, 2011 at 5:28 p.m.
RulesToBreak said...

That's fine Obviousman, but does that warrent getting punched in the face? I think a simple, "I'm sorry ma'am, but we don't allow service dogs in here" would suffice. And she wasn't even the manager on duty, she was off the clock. If they didn't allow service dogs, why didn't the manager on duty ask her to leave?

July 22, 2011 at 5:36 p.m.
Salsa said...

Obviously a hate crime.

July 22, 2011 at 6:12 p.m.
johnnyhurst said...

Im with you Salsa. Hate crime

July 22, 2011 at 7:13 p.m.
PSassy1 said...

Service animals for autistic children/people are often like service animals for people that have seizures or who are prone to strokes. The dogs are able to sense when an episode, seizure, attack, stroke or outburst are coming on and if the individuals are with familiar people they may be able to get help. All individuals with autism are different and who knows maybe one of the kids could've been visually impaired and needed the dog for more than comfort. However, I can guarantee that the mom did nothing to deserve a punch in her face. That was ridiculous. Having special needs kids is difficult enough and then being stalked and attacked in a public place for bringing them and their service dog out makes it worse. Makes one wonder if the off duty now fired manager didn't have some unresolved behavorial issues herself.

July 23, 2011 at 7:07 a.m.
spicen4u said...

even if the customer says that the dog is a service dog, and you know that it is not a real service dog, your not allowed to say or do anything else to that person, service dogs can go in to any store

July 25, 2011 at 4:57 p.m.
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