published Friday, June 3rd, 2011

Second day of AT&T wireless outages hit Chattanooga

AT&T wireless customers in Chattanooga, Knoxville and East Tennessee lost the ability to make and receive calls for the second day in a row during a three-hour outage this morning.

Service was restored just after noon.

The interruption again affected customers throughout the Tri-Cities region, though it was shorter than the roughly five-hour outage on Thursday that dragged on toward 2 p.m. before it was resolved.

AT&T’s Cathy Lewandowski said she believes the cause of today’s outage was related to the service interruption the previous day, though she declined to name the cause.

Lewandowski would say that consumers on the AT&T network experienced “service interruptions while placing and receiving calls.”

“AT&T wireless service is now fully restored for customers in the Knoxville, Chattanooga, Tri-Cities and East Tennessee markets,” Lewandowski said today. “We apologize for any inconvenience as a result of the service interruption earlier today.”

about Ellis Smith...

Ellis Smith joined the Chattanooga Times Free Press in January 2010 as a business reporter. His beat includes the flooring industry, Chattem, Unum, Krystal, the automobile market, real estate and technology. Ellis is from Marietta, Ga., and has a bachelor’s degree in mass communication at the University of West Georgia. He previously worked at UTV-13 News, Carrollton, Ga., as a producer; at the The West Georgian, Carrollton, Ga., as editor; and at the Times-Georgian, Carrollton, ...

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dao1980 said...

What's the dealyo?! My dang phone don't work!

June 3, 2011 at 12:08 p.m.
dave said...

I hope they refunded folks money for lack of service for those outages!

June 3, 2011 at 12:14 p.m.
Tonytimes said...

They know why there are outages. They have all kinds of ways to know what is going on... ATT is not a good company. I have had overages on my data plan that cannot be explained and now there is a class action suit for the same thing. They use to do that on my home phone. Every month I would have to call them and go around and around about calls that were made to places I have never even heard of... I only use them because of the situation I am in...

June 3, 2011 at 12:14 p.m.
bigbearzzz said...

determine the cause of the outage....hum...let me help...YOUR PRODUCT IS CRAP! I am so glad that i did not jump on that bandwagon...ill stick with my Verizon thank you...Hey At&T, can ya hear me now?

June 3, 2011 at 12:46 p.m.
JdotLeazy said...

Please people. the outage lasted maybe an hour. its nt worth your time to call in, wait on hold, and ask for a credit for one hours worth of an outage. plus, most if not all cell companies will only offer a credit if the outage lasts for at least 24 hours.

and as far as determining the cause of the outage, there is a huge gap between the people you talk to on the phone and the engineers in the field who determine the cause of outages. it can take multiple hours before the engineers can communicate the cause to all of the customer service reps. its not as easy as clicking a few buttons. know what youre talking about before you jump on here and just talk crap.

June 3, 2011 at 1:15 p.m.
mrredskin said...

my droid's been working fine :)

June 3, 2011 at 1:22 p.m.
inquiringmind said...

I've used Bellsouth/ATT for years and it is by and large a fine service with broad cellphone coverage, but it is a phone company. However, Mrredskin, my IPhone will trump your "droid" day-in and day-out. And I don't have to worry about an old technology network like Verizon has.

The outage could be related to a denial of service attack for all we know. That can happen to any network.

June 3, 2011 at 2:29 p.m.
Salsa said...

Verizon beats AT&T hands down.

June 3, 2011 at 3:08 p.m.
thelight said...

I have used both ATT and Verizon in the last 9 months, and have been a mobile phone user for 15 years. I have to say that ATT has the worst service in Chattanooga, I live in North Chatt and every day from 10-2 it was always a toss up on whether my calls would be dropped while workign from home. I have to say I am glad I have gone back to Verizon and I have the iphone and I have to say so what I can't talk and surf at the same time right now, atleast I can make and recieve calls!

June 3, 2011 at 3:45 p.m.
joepulitzer said...

A Tele for Turkeys (AT&T)

June 3, 2011 at 3:57 p.m.
Leaf said...

Well, I don't know the relative merits of Verizon service vs. AT&T, but I do know that AT&T customer service is terrible. They act like they are doing you a favor to take your money.

June 3, 2011 at 4:18 p.m.
SavartiTN said...

I'm a loyal Verizon customer. I've had it for several years without problems. I switched after the constant dropped signals back when AT&T was still Cingular. The only drops that I have had with Verizon was when I drove through the Sierra Nevadas. Since I have only done that once in the last 10 years, it would be a minor complaint.

June 3, 2011 at 7:25 p.m.
ceeweed said...

Damn, I actually had to talk to someone face-to-face in the smoking area at work today, how awkward!

June 3, 2011 at 9:45 p.m.
northchatt73 said...

I have had both and have heard many complaints about both. Overall I believe they both are better than Sprint. Sadly, the customer reps in the Verizon stores are on commission and they will lie through their teeth to get you on the hook.

June 3, 2011 at 11:34 p.m.
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