published Saturday, April 28th, 2012

Phillips: Where to complain online about consumer products


by Ellen Phillips

Trying to figure out where to complain (other than regulatory agencies about which I write and talk) can be tough. However, online sites can help you not only to vent, but also to help provide information about companies. Check 'em out.

www.airlinecomplaints.org is for complaints or suggestions.

www.angieslist.com is a paying site, but complaints about local service providers may be lodged for free.

www.apartmentratings.com offers reviews and ratings.

www.avvo.com gives us lawyer and doctor reviews.

www.charitynavigator.org provides reviews and ratings of nonprofit organizations. (Good site for when you wish to contribute but don't know how much of your funds actually go to the charity.)

www.complaints.com speaks to issues about products, services, companies, and professionals. (What I used to do under the alias of Ellen's Poison Pen and, also, when I ghost-wrote complaint letters.)

www.consumerist.com, owned by Consumer Reports, reviews complaints about products, services, and companies.

www.edmonds.com discusses and reviews cars and car-related topics.

www.pissedconsumer.com (I love this title) reviews and shows complaints about products, services, and so forth.

www.ratemds.com reviews and rates doctors, dentists, and includes access to medical-board records.

www.tripadvisor.com reviews and rates hotels, restaurants, vacation rentals, cities and towns, and lots more. (Take what's said with a grain of salt as I've heard managers sometimes write their own glowing reviews and pretend to be customers.)

www.trustlink.org is a Better Business Bureau site that reviews and rates companies and professionals. Even better, it alerts us to scam artists.

www.yelp.com reviews and rates local companies and professionals.

about Ellen Phillips...

Ellen Phillips is a retired English teacher who has written two consumer-oriented books. Her Consumer Watch column appears on Saturdays in the Business section of the paper. An expanded version is at www.timesfreepress.com under Local Business.

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