Q: Last week you had tips on Black Friday, but I plan on avoiding the crowds and do all my shopping online on Cyber Monday. Does the BBB have tips on what to watch out for online?
A: Cyber Monday, the Monday after Thanksgiving, has become an extra savings day for consumers to enjoy another option for their holiday shopping. Shopping online also means getting to avoid the crowds, but it also opens up the buyer to attacks from scammers and hackers.
Every year, more people head online rather than to the mall to get their holiday shopping done. According to a preliminary shopping survey, conducted for the National Retail Federation, up to 140 million people plan to shop Black Friday weekend (Thursday, Friday, Saturday and Sunday). It may even be worthwhile to check out some deals before Cyber Monday as many retailers are realizing that consumers are Internet savvy in their shopping.
The National Retail Federation notes that when it comes to online shopping "over the course of Black Friday weekend, retailers will tout a variety of offers, including special email campaigns (44.2 percent) and one-day sales (41.9 percent), but consumers will also benefit from free gift with purchase promotions (23.3 percent), free standard shipping on all purchases (20.9 percent), and discounted shipping (20.9 percent)."
But before hitting the online checkout line, BBB recommends the following top 10 tips for shopping online this holiday season to help fight unscrupulous online retailers, scammers and hackers:
1. Protect your computer. A computer should always have the most recent updates installed for spam filters, anti-virus and anti-spyware software and a secure firewall.
2. Shop on trustworthy websites. Shoppers should start at www.bbb.org to check on the seller's reputation and record for customer satisfaction. It's a good idea to look for the BBB logo and other widely-recognized seals on retailer websites, but make sure they are real (some rogue sites plagiarize seals to look legitimate).
4. Beware of deals that sound too good to be true. Offers on websites and in unsolicited e-mails can often sound too good to be true, especially extremely low prices on hard-to-get items. Consumers should always go with their instincts and not be afraid to pass up a "deal" that might cost them dearly in the end.
5. Beware of phishing. Legitimate businesses do not send e-mails claiming problems with an order or an account to lure the "buyer" into revealing financial information. If a consumer receives such an e-mail, BBB recommends picking up the phone and calling the contact number on the website where the purchase was made to confirm that there really is a problem with the transaction.
6. Confirm your online purchase is secure. Shoppers should always look in the address box for the "s" in https:// and in the lower-right corner for the "lock" symbol before paying. If there are any doubts about a site, BBB recommends right-clicking anywhere on the page and select "Properties." This will let you see the real URL (website address) and the dialog box will reveal if the site is not encrypted.
7. Pay with a credit card. It's best to use a credit card, because under federal law, you can dispute the charges if you don't receive the item. You also have dispute rights if there are unauthorized charges on your credit card, and many card issuers have "zero liability" policies under which the card holder pays nothing if someone steals the credit card number and uses it. If you are going to shop on classifieds web sites like Craigslist, never wire money and only buy locally where you can see the item before you hand over your money.
8. Keep documentation of your order. After completing the online order process, there may be a final confirmation page or the shopper might receive confirmation by e-mail. BBB recommends saving a copy of the web page and any e-mails for future reference and as a record of the purchase.
9. Check your credit card statements often. Don't wait for paper statements; BBB recommends consumers check their credit card statements for suspicious activity by either calling credit card companies or by looking at statements online regularly.
10. Know your rights. Federal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren't shipped on time, the shopper can cancel and demand a refund. There is no general three-day cancellation right, but consumers do have the right to reject merchandise if it's defective or was misrepresented. Otherwise, it's the company's policies that determine if the shopper can cancel the purchase and receive a refund or credit.
Jim Winsett is president of the Better Business Bureau in Chattanooga.
For more tips you can trust, visit bbb.org. And for the latest happenings and tips from your local BBB, visit BBB's Facebook page: www.facebook.com/BBBTNGA, and now on Twitter @BBBTNGA.
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