published Friday, February 28th, 2014

EPB warns of phone scam

EPB is warning customers to be wary of a telephone scam that tries to claim your electricity service will be cut off if you don't buy a reloadable debit card and pay a delinquent bill immediately.

EPB spokesman John Pless said such calls are fake even though they sometimes show up on caller ID with EPB's number, 648-1372.

"We are asking our customers to remain vigilant as some of them continue to be targeted by an ongoing nationwide utility scam," Pless said. "Customers are told their service will be disconnected if they don’t make immediate payment for a past due account, and are instructed to buy a reloadable debit card like MoneyPak to make payment by calling an “800” number."

EPB operators do call customers with overdue bills, but Pless stressed that the utility never instructs customers to make immediate payments with pre-paid debit cards.

If you get one of the fraudulent calls, EPB asks you to call 423-648-1500 and press 6 to report the time and date of the call to help authorities locate the source of the scam.

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