EPB warns customers about ransomware scam

Scam alert tile
Scam alert tile

EPB is warning customers that scammers are targeting its customers.

In a statement, spokesman John Pless said:

Unfortunately, scammers continue to target EPB customers. In addition to ongoing telephone and online schemes by EPB imposters to "pay now or get disconnected," we are aware of ransomware being used to hijack computers and extort money.

Ransomware uses on-screen messages that say files, programs or computers are not accessible unless you pay to have them released or the problems fixed. These are followed by messages claiming to be from EPB or another party with instructions on how to pay.

EPB never uses pop-up messages to communicate with customers, and we never make unsolicited offers to fix problems for a fee. We urge our customers to never respond to these messages by clicking links or buttons.

Instead, we ask customers to call (423) 648-1372 to report suspicious email or pop-up messages and speak with our Technical Support experts who can help resolve ransomware issues.

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