EDGE U.S. Xpress shifts into high gear, sees good times ahead

EDGE U.S. Xpress shifts into high gear, sees good times ahead

October 1st, 2017 by Tim Omarzu in EDGE

U.S. Xpress CEO Eric Fuller at the company's headquarters.

Photo by Doug Strickland /Times Free Press.

U.S. Xpress

Start: Max Fuller and Patrick Quinn founded U.S. Xpress in 1986 with a fleet of 48 trucks.

Ownership: Privately held since Fuller and Quinn family took the previously publicly traded company private in 2007

Headquarters: Chattanooga

Annual revenues: $1.5 billion

Fleet: 7,000 tractors and 15,500 trailers

Staff: More than 10,000 employees nationwide, including 7,000 drivers

CEO: Eric Fuller

Distinctions: The company was the fastest-growing trucking company to top $1 billion in sales and is ranked No. 16 among U.S. trucking companies in size. It’s the largest privately held truckload carrier in the country.

Trucking had glamour in the 1970s, when CB radios were all the rage, the song "Convoy" was a No. 1 hit and Hollywood portrayed the freedom of the open road in such movies as 1977's "Smokey and the Bandit" which was that year's second highest-grossing film after "Star Wars."

Maybe Brad Pitt could make a movie about trucking and get people interested in the industry, joked Eric Fuller, who became CEO this year of what you might call the family business, Chattanooga-based U.S. Xpress, one of the U.S.'s largest trucking companies.

"It's definitely not that glamorous kind of lifestyle that I think it was 30 some odd years ago," Fuller says.

"For drivers — or even employees in general — trucking is not, especially with the new generation, the sexy place to go work," he says. "It's tough for us to attract the level of talent that we need."

U.S. Xpress's corporate headquarters

U.S. Xpress's corporate headquarters

Photo by Doug Strickland /Times Free Press.

Fuller made that observation recently as he discussed opportunities and challenges he sees for U.S. Xpress during an interview at the company's headquarters — a sleek, metallic-gray landmark of a building on a hillside next to Interstate 75 in Ooltewah.

U.S. Xpress has $1.5 billion in annual revenue, roughly 7,000 truck drivers, and is ranked as America's 16th-largest truck carrier company (and the largest privately held one). It hauls freight for customers that are household names, the largest clients being Walmart and Amazon.

Looking ahead, Fuller is excited about a Dec. 18 federal mandate that will require all long-haul trucks to use electronic logging devices (ELDs). That will benefit U.S. Xpress and other large trucking companies that already have implemented the technology, he said, and it may push smaller players out of the trucking business.

"It's really a big, big, big moment," Fuller said of the end of paper logs, since ELDs will put an end to solo truckers bending the rules and exceeding their daily maximum legal limit on driving of around 450 to 500 miles.

And U.S. Xpress should be able to pick up business, he said, as smaller companies decide they can't make a go of it anymore because of the ELD mandate.

As for challenges, a big one for U.S. Xpress — and others in long-haul trucking business — is finding and keeping drivers, Fuller said.

"We have 100 percent turnover," he says of the industry and his company. "We have to hire 7,000 drivers a year to keep even."

Long-haul truck diving is hard work and keeps drivers away from their home and families for weeks. In the old days, people who got into the trucking business usually knew a relative or friend who was in the business, Fuller said.

"Nowadays, we have people coming to us that are completely green," he says.

Employees' priorities are different, too, now, he said. People used to build their life around their job.

"Now we see people that fit their job around their life," Fuller says. "Especially the new generation. The millennials demand that even more."

So U.S. Xpress has worked to make long-haul trucking more pleasant.

For example, most of the company's trucks these days have automatic transmissions, instead of the "10 forward gears" that used to be the norm (and was celebrated in the country music classic "Six Days on the Road.")

Nice beds and cabins with standing room are some of the features that U.S. Xpress pays attention to when it buys new rigs.

"We always look at the creature comforts and what we can do for our drivers," Fuller says.

U.S. Xpress has adopted a "Save 17" initiative that borrows the last two digits of the current year and is meant to focus on retaining 17 drivers a week who might jump ship for another company.

It costs the company about $5,000 for every driver that it replaces, so saving 17 drivers a week would add up, Fuller said, to "$85,000 in hard costs that go out the door."

Fuller sees the ELD mandate as an opportunity to make things better for U.S. Xpress drivers. That should let U.S. Xpress "optimize" routes, Fuller said, in such as way as to route drivers through their hometown more often during their stint on the road.

"[We'll try] to get you back a couple times during those couple weeks," he says.

Eric Fuller was 40 when he was named CEO this year. He been the company's president and chief operating officer for five years. Simultaneous to Fuller's promotion, the trucking company's board of directors also promoted Lisa Quinn Pate to president.

The moves are a generational shift as their fathers, Max Fuller and Pat Quinn, were U.S. Xpress founders more than 30 years ago.

Max Fuller, who was CEO, stays involved in the privately held business as executive chairman.

"We're fortunate to be mentored by him on a daily basis," Pate says.

Eric Fuller said he's excited about the direction of Chattanooga and its focus on innovation and technology.

"As trucking evolves, it will become a lot more tech heavy," he says. "We'll become more and more like a tech company. We'll have to adopt technology early integrate it into all our systems and equipment. Having that environment in Chattanooga, we think is pretty helpful."

Writer Mike Pare contributed to this story.


Loading...