Ellen Phillips (Reporter)

Phone: 423-756-6900
E-mail: consumerwatch@timesfreepress.com
Bio:
Ellen Phillips is a retired English teacher who has written two consumer-oriented books. Her Consumer Watch column appears on Saturdays in the Business section of the paper. An expanded version is at www.timesfreepress.com under Local Business.

Consumer Watch: Phone scams to hang up on

Published Apr. 22 2018

It seems like every time I give a talk these days, the topic turns to scammers and, often, to phone...

Consumer Watch: A privacy checkup for Facebook security

Published Apr. 15 2018

Facebook does offer a handy link that allows a quick adjustment to your account settings.

Consumer Watch: How to better safeguard your privacy on Facebook

Published Apr. 8 2018

I've become very confused about protecting myself on Facebook. Everything I read is a bit complicated for me to follow...


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Consumer Watch: How businesses should handle consumer complaints

Published Apr. 1 2018

Today's column provides consumer complaints about consumer complaints. Companies, take heed for the fastest way to appease concerns, thanks to...

Consumer Watch: Beware of answering 'yes' to unsolicited phone calls

Published Mar. 25 2018

It goes without saying that readers are as sick to death as I am about fraudulent phone calls. Certainly, I've...

Consumer Watch: Ways to be an effective advocate for your own care

Published Mar. 18 2018

Okay, so the patient is confident his surgery is necessary and surgeon Dr. Carl Cutter is the best around to...

Consumer Watch: Communication with health care providers key to proper care before, during and after surgery

Published Mar. 11 2018

I'm readying for a somewhat extended surgical stay in the hospital. I know in the past you've advised what to...

Consumer Watch: Tips for selling merchandise around your house

Published Jan. 28 2018

Many of us already are readying our tax returns and praying Uncle Sam doesn't march us to the bank to...

Consumer Watch: Tax tips for 2017 filing

Published Jan. 21 2018

Even though I don't begin my annual "Tax Tips" until March, many of you are already banging heads with Uncle...

Consumer Watch: New Year's resolutions and ways to avoid ID theft

Published Jan. 14 2018

Continuing with my (and yours, hopefully) New Year's resolution to protect our identity in 2018 and for years to come,...

Consumer Watch: Ways to protect your ID in the new year

Published Jan. 7 2018

For me to have a happy new year, it's necessary to put on my preaching cap.

Consumer Watch: Return unwanted gifts soon to meet retailer return rules

Published Dec. 31 2017

Before "Auld acquaintance be forgot," don't neglect to return unwanted gifts as quickly as possible.

Consumer Watch: Last minute gift ideas to fill your Christmas stockings

Published Dec. 24 2017

"It's Christmas Eve..."

Consumer Watch: How to avoid holiday online scammers

Published Dec. 17 2017

Last week, we mentioned online retail for gift shopping.

Holiday shopping tips: Retail store deals can match online offers

Published Dec. 10 2017

I'm not really an "online" guy and prefer to shop in brick-and-mortar stores, especially with so much holiday shopping coming...

Consumer Watch: Healthy savings tips, more ways to cut medical costs

Published Dec. 3 2017

As continuation from last week's health practices, eyesight and smiles are no less significant than hand-washing and drinking water, among...

Consumer Watch: Ways to salute our veterans

Published Nov. 12 2017

No one admires American veterans more than I.

Consumer Watch: Debt payment tips to keep strong credit rating

Published Nov. 5 2017

Readers are probably a bit tired of hearing about credit misbehavior, but I'd rather bore you for protection rather than...

Consumer Watch: Tips for a safe and happy Halloween

Published Oct. 29 2017

The American Academy of Pediatrics offer many excellent suggestions for keeping our kiddies safe on Halloween as the little goblins,...

Consumer Watch: Should you buy a home warranty?

Published Oct. 22 2017

Q: I keep hearing friends talk about their home warranty.