Ansley Haman's headline for this story is inaccurate. It should read "Volunteer Charline Kilpatrick failed a citizen trying to get her Voter ID card." But then creating something sensational, like a sweet elderly woman who emcompasses all that use to be racially different two generations ago, as someone who remains oppressed makes for a better slant. Don't use Miss Cooper this way Ansley. You degrade her humanity.