tnh171 said, "The owner also said she is always expecting a lawsuit. Really? Is your service and employee quality THAT bad?"
Nope, you missed the point by a long shot. All business owners expect the threat of a lawsuit because we live in a litigious society. For example, some jackarse might pour hot sauce on his food, get a belly ache, and then demand $60k for emotional damages.
The Gann family is disgusting. The "minor" is a student at Bradley High School in Cleveland, TN, so clearly he is old enough to read a label and determine if the words "death", "mega", or "500 times hotter than a jalapeno" describe the right choice for him.
His parents are even more ridiculous because they are clearly the money grubbing losers behind this suit. The actual lawsuit is online, and nowhere does it describe what the "permanent damage" is to their child, but I'm guessing it's "emotional". In other words, it's a bunch of BS.
Also, a visit to a local medical center does not equal "hospitalized". Some people will seek help for a stubbed toe, while the rest of us can deal with life and know how to put a bandage on a boo boo. Ate too much hot sauce? Drink a glass of milk and get over it, you self-entitled morons.
I feel for the franchise owner, because she's the latest target of a frivolous lawsuit. I wish I could sit on that jury. I'd make sure the Gann family received nothing but a bill for wasting taxpayer dollars and time.