Mr. Mazzella from Virginia made statements in a recent Letter to the Editor regarding the storm damage in Tennessee and our restoration effort that should be addressed (EPB should focus on power business). If he were a resident of this community, we believe Mr. Mazzella would have seen a different restoration effort than what he described, especially in regards to getting power back on for our customers.
After the April 27 tornadoes, we enlisted an army of contractors and employees to restore power service as quickly as we possibly could. A handful of fiber optics workers, whose expertise is in fiber optics and not electric power, were utilized to work on our fiber lines. The work we performed on our fiber lines in no way took away from getting power back on to our customers. Once power was restored to all customers, we focused on restoring EPB Fiber Optics services and managed to have all services restored by May 13.
Unfortunately, there are many residents who are still waiting for service restoration from other communications providers in the area. The hold up for those customers certainly isn’t “waiting their turn for power to be restored” as Mr. Mazzella stated, since communication lines can be restrung as soon as a utility pole is set – and all poles were reset in our customer service area by May 7, almost 3 weeks ago.
While we appreciate the opinions of others throughout the country and the world, we think the best judge of our work after the April 27 tornadoes are those that live in our community and whose lives were affected by it.
Thanks CTFP for providing the community with information on our Smart Grid and EPB Fiber Optics initiative. I’d like to offer one correction on the reported timeframe of our web portal and
Fi TV function to view energy usage at home.
This new energy management tool will more likely be available in the fall of next year and not the spring. While the upgrade to make these capabilities possible will indeed occur in the spring, more work will need to be done after that upgrade for customers to have this functionality live in their home. We feel that fall is a more realistic timeframe.
Also, there are always questions when a new technology is developed and for that reason we’d encourage our customers to learn more about smart meter technology by visiting our website at: http://www.epb.net/power/home/products/smart-meters/.