Mr. or Ms. eeeeeek - sorry to hear you have had some problems in the past with Comcast. Please feel free to reach out to me with any details and/or if there is anything I can do to help at firstname.lastname@example.org.
Sorry to hear that you are having problems getting a resolution to your service SalVoce. In general, if you call us by 2 PM, we can have a service call same day, depending on the problem, and if you call after 2, the next day, depending also on your schedule. I can't tell enough just from your user name here to pull your account, so send me an email (email@example.com) with your account # or the phone # on your account and what the problem is/was and I can get you some help. Thanks - JW