On Tuesday, December 9, 2008, I hired Carl Rochford of Aussie Pet Mobile to come to my home for pet grooming for my elderly dog, Cody. Cody is a 15-16 year old Golden Retriever/Chow mix; obviously a very hairy breed combination. Carl said if there were mats in his coat, he may have to clip those out. I said that was ok on his underbelly and back legs where his hair is so long and thick; my main goal was to give this sweet, elderly dog a freshening-up and nail trim. Carl was out in his van (feet away from my home) and never once came to my door for clarification; when he was done and came to my door, he was holding my traumatized Cody who had been shaved from the top of his neck to the base of his tail. This always-furry, golden dog was now a small, white, frail, bald dog. I told him this was not acceptable and asked why he would shave an elderly dog (who’s had long fur his entire life) bald at the beginning of winter. When my husband returned that night from work, he called Carl and asked for a refund ($70) for this injustice to our dog. The call ended with no resolution, no apology (even for a miscommunication), and no offer of any type of compensation. The check had been deposited that day. My husband has left 3 detailed voicemails with the Aussie Pet Mobile corporate office and has never received a call back. The complaint I filed with the Better Business Bureau has gone unanswered. When Carl was here, I told him, “I think you have just caused the beginning of the end. I think you have just shortened the life of my dog.” Unfortunately this was true. We had to send Cody to Heaven on Friday, December 19th; before his time and only 10 days after Carl Rochford shaved him bald against our wishes. Our vet said that this traumatic event caused a lot of shock and stress which contributed to his early death. We had to buy a new collar (he’s worn the same collar his entire life which now was too large since his large lion-like mane was gone), new bedding, coats and sweaters, and pain medicine prescribed by our vet for the pain from the nicks on Cody’s body from Carl’s blades. But this dog’s life is the costliest outcome of this man’s actions. Cody was like a son ... a family member. I have no doubt my dog would be sitting here beside me as I type this if it were not for Carl Rochford and Aussie Pet Mobile.