What a freakin' waste of taxpayers' money - I'll bet those Ritz Carlton folks were laughing hysterically once they realized how they had conned this bunch of inbred hillbillies. Nepotism and cronyism is an incurable and infectious disease at Erlanger. If Erlanger wants to improve customer service, I suggest trying to follow some basic Ritz Carlton examples... Are there old bandages, visible dirt and nasty smells in the hallways at the Ritz? I work at Erlanger and I can honestly say that it is one of the NASTIEST places that I've ever seen... I've seen gas station bathrooms that are cleaner... If Erlanger wants people to CHOOSE to use Erlanger, then make it somewhere that you won't be afraid of catching some flesh eating bacteria. I've never seen Jim Brexler or any other powers that be walk the halls where I walk and see the filth. Maybe someone should get out of their nice, carpeted office once in a while. I suppose that the employees at the Ritz Carlton probably get performance reviews and annual raises for good performance - another thing that Erlanger does not do. I also suppose that when someone doesn't do his/her job he/she is terminated. I recently had my annual performance review and my manager didn't ask me ONCE if I had any concerns/suggestions/ etc... I asked why I wasn't allowed to fill out a form as I did in years past whereby I could list my accomplishments and goals. She replied that the person in HR probably got "tired of having to read all of those forms"... I received a good review, but of course, no raise... THAT when to someone at the Ritz Carlton. PUH-LEEZE!