When I saw this email, I was OUTRAGED! I could not believe that Carl Rochford would do something like this! OMG I thought – I’ve used him to groom my girls (Bitty & Ziggy) 3-4 times! He usually comes out to the house about once a quarter to give the girls their grooming. Bitty is terrified of the car and PetSmart cut her ear once; so what better way to do this than to have someone come to my house!
After thinking about this for several days – I decided two things. One – I knew that EACH TIME Carl had come to my home to groom my girls he would cut a portion of their hair and then come into my house to clarify, saying “is this what you want?” or “is this okay”. I mean EACH TIME – and with EACH DOG… I have my girls trimmed the same way every time.. Bitty gets “shaved” very close and Ziggy gets a hair cut… But every single time he visited (3-4) he would ask me about each dog; making sure that he understood exactly what I wanted. I thought he was very considerate.
Two, I felt that this email is very unfair to the Rochford’s; I was not at this lady’s home when this situation occurred and I truly feel sorry for her situation. However, what about the excellent service that Brenda & Carl have provided to their other customers? Is it fair that only this tragic story be sent out to animal lovers everywhere? I thought not. So I am posting my story!