Jim Winsett of the BBB. A: Even before the ball dropped in Times Square, advertisements for weight-loss programs, diet aids and fitness centers began to spread. As we turn the page and begin a new year, shedding pounds is a leading goal for many.
The trap; unfortunately product claims are often unsubstantiated, untested, or not scientifically proven. This is especially common with unrelated supplements, but can be found throughout the marketplace. Paid celebrity endorsements are hardly objective.
Free trials are rarely free and often result in unanticipated recurring fees, companion product subscriptions, unfavorable or even impossible money-back return policies, shabby or nonexistent customer service or contact information.
The bottom line: When diving into any type of diet or exercise program without first consulting your physician can do more harm than good. Only hard work and commitment will result in sustained weight loss. Your own health care practitioner, nutritionist or dietitian is your best ally for diet recommendations.
If you have both decided that a gym membership would be a healthy addition to your weight loss strategy, BBB offers the following tips to guide you in your search.
' Check out new member offers. Many gyms offer introductory specials, discounts or free months. Be sure you read the fine print and calculate how much you are on the hook for paying - monthly or annually - after the special rate ends.
' Take a tour of the facility. Do not just sign up for a membership without doing an inspection yourself. Check the cleanliness of the equipment and the locker room area. See if the gym equipment is in good condition and maintained properly. Make sure the facility has the equipment and classes you are interested in. Also, schedule a tour of the gym at the time of day you would likely use the facility. Make sure the number of people there at that time will not limit your productivity.
' Do not give in to sales pressure. Walk away from clubs that pressure you to sign a contract on the spot. BBB recommends taking a sample contract home to review before making a decision. Make sure the contract lists all services and fees and any promises made by the salesperson. Find out what is included in the monthly fee and what will cost extra. In some states, you can cancel a health club membership within three days of signing a contract by giving written notice in person or submitting certified mail, return receipt requested. Make sure to keep a copy of your cancellation letter and the return receipt or obtain a confirmation for your cancellation.
' Consider the renewal policy. Many gym contracts renew automatically, or require a written notice 30 to 60 days before your existing contract expires. Make sure you know how and when you will need to approve or cancel a new contract, and add the date to your calendar after you sign up.
' Understand termination terms and fees. Many fitness memberships require extra fees if you want to break your contract before your renewal date. Be sure to read those before you choose your gym so there are not any unpleasant surprises.
' Take your time to consider your options. Read customer reviews and look for the Accredited Business logo seal at bbb.org. A reputable fitness club or gym will give you time to read your contract and answer any questions you provide.
Jim Winsett is president of the Better Business Bureau in Chattanooga.