Company shifts files from paper to electrons

Company shifts files from paper to electrons

September 8th, 2009 by Brian Lazenby in Business

North American Credit Services used to have 10 rented storage units to house the massive amount of paperwork and records that it once was required to keep as part of the health care billing and debt collection business.

But not anymore.

"It began to be a serious security issue," said Dallas S. Bunton Sr., the company's chairman and chief executive officer.

Officials took action to reduce the amount of paper the company produced.

"Our company has invested well over $1 million in our scanning hardware and software in support of this essential growth, to refine our processes and to become a greener, paperless corporation,"

North American Credit Services, 2810 Walker Road, continues to grow, which officials said makes it even more important to streamline the records management process.

Staff Photo by Lesley Onstott Robert Hilton, director of corporate services of North American Credit Services, talks about the business's efforts to "go green" by decreasing the amount of paper it uses as he stands in front of previous paper files. He has created software that allows the business to scan files and store them on electronic databases.

Staff Photo by Lesley Onstott Robert Hilton, director of...

Robert Hilton, director of corporate services, said the technology enabled the company to begin scanning files to store them electronically. Officials have since begun working with hospitals and physicians so that much of the paperwork can be submitted electronically as well.

Not only does the technology make the company more secure and greener, it also improves efficiency by allowing the scanned files to be viewed electronically. That means they don't have to be searched for and hauled about the company's campus which incorporates several buildings on both sides of Walker Road.

In addition to the paperwork required to track the company's financial services, it now is using a program that reduces the amount of interoffice paperwork employees use.

From submitting a vacation request to many other types of forms the company uses, it is now transmitted electronically.

The new system will serve the company well if they continue to grow.

North American Credit Services manages more than $1.2 billion in billing receivables and has almost 300 employees, which includes 55 people who work in a central billing office.

The central billing office, or CBO, handles $7 million to $10 million a month in billing, which could double or even triple if another CBO is brought in-house.

Currently, about 50 to 60 percent of North American Credit Services business is in the form of electronic data.

"When we come up with an idea we run with it," Mr. Bunton said. "We spent a lot of money so we can service (our clients) better."


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