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The Chattanooga Public Library's Passport Acceptance Program Manager, Diane Moore, has been chosen by the U.S. Department of State as the 2016 Passport Acceptance Agent of the Year. Moore, a library employee for 21 year, stands in front of the library's Passport Destination Map she created, where passport customers are invited to pin their destination.

The U.S. Department of State has named a Chattanooga woman as its top passport processor for 2016, according to a news release. 

Diane Moore was honored today as the State Department's 2016 Passport Acceptance Agent of the Year for helping to process as many as 300 passports per month and bringing nearly $75,000 in revenue to the Chattanooga Public Library, where she has worked for 21 years. 

Moore has nearly doubled the number of passports processed at the downtown library, and has helped to train 14 library staff members who can help process passport applications. The Chattanooga library is one of 200 in the U.S. that offers passport services. 

"Your dedication to effectively and efficiently managing the Passport Acceptance Program at the Chattanooga Public Library ensures a positive customer experience while maintaining the integrity of the passport application process," said Brenda Sprague, deputy assistant secretary for passport services at the State Department. 

Moore says that the protection of personal information is critical to the success of the U.S. Passport program at the library.

"The State Department cares tremendously about the accuracy of the applications they receive from a Passport Acceptance Agency, and we have a reputation for attention to detail," she said.

 

 

 

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