Tennessee's Driver Services Centers will begin operations Monday with COVID-19 measures in place for customers and staff, the Tennessee Department of Safety and Homeland Security announced Friday.

State officials said centers remain open and are taking additional precautions to protect the health and safety of customers and employees.The only exception to the openings is the Shelbyville Driver Services Center in Bedford County, officials said Friday in a statement.

Officials encourage customers to use the state's e-Services portal to complete transactions such as renewals, duplicates, paying reinstatement fees and completing the new resident application.

"We ask the public to please be patient and understanding as normal services resume," officials said in the statement.

When visiting a center, customers are required to:

* Wear a cloth face covering provided by the customer

* Be checked for temperature greater than 100.4 degrees

* Answer COVID-19 health screening questions

* Distance at least six feet from others when possible

* Not be experiencing any COVID-19 symptoms

* Use the queuing system to receive notifications as they wait in their vehicle if the center has reached limited capacity

Appointment calendars for road skills tests reopen May 16, and the first available appointments will start June 15, officials said. Skills tests appointments must be made in the e-Services portal or by calling 866-849-3548.

The Driver Services Appointments system will include 45 centers and expand appointment services for new residents, the knowledge test, reinstatement (at select centers) and driver services (for all other transactions). The first available appointments will be May 26, officials said.

Select services begin May 18, including:

* Rescheduled skills tests for customers whose appointments were canceled between March 12 and May 15 will begin and be completed by June 8. Staff will contact these customers to reschedule skills tests.

* Knowledge tests at all full-service centers will be available by appointment beginning May 26. Testing will also be offered on select Saturdays between June 13 and August 22. More information will be posted to Information on proof of school attendance can be found here if schools are closed due to COVID-19.

* New Tennessee residents and new drivers should complete the Driver License Application online before visiting a Driver Services Center. The application is available in the e-Services portal and can be completed on a computer or smartphone.

* E-Tickets will re-launch at all locations. Applicants may place themselves in line up to two hours before visiting a center by requesting an E-Ticket online, but it is not considered an appointment.

Road skills test appointments will resume at all full-service centers June 15, and walk-ins will be offered on a limited basis, officials said.

REAL ID services resume July 6. Officials said the federal government extended the implementation date of REAL ID to October 1, 2021. For more information on REAL ID and required documents, visit

Changes the department has made at the centers include:

* Adding protective screens at examiner counters

* Limiting capacity inside centers based on recommended guidelines

* Providing face shields for examiners performing road skills tests

* Following employer guidelines set by the Tennessee Pledge