Dear Subscribers,
Some subscribers have reported difficulty downloading Sunday's edition in the app. If you can view a thumbnail image of today's edition in the app, but have been unable to download it to your device, here is a guide for how to do so.
Try logging out and logging back into your app.
At the bottom of your screen, tap the tab that says "More" with three dots above it. Your name will appear on the screen, and underneath it are the words "Sign out."
Hit "Sign out" then "Sign in."
Enter the email address and password associated with your account. Hit the "Sign in" button.
Return to your "Home" tab, then download today's edition.
If you do not know the password associated with your account, you will need to reset your password.
Visit https://www.timesfreepress.com/login/ where you will see the text "Need your password reset? click here" above the blue button.
Enter your email address and click the prompt. If your email address is associated with an account, a password reset will be sent to your email.
When you receive the email, you will need to confirm your password change.
Follow the steps to sign back in above, then download today's edition.If you have difficulty signing, you can contact Customer Service at (423) 757-6262, timesfreepress@digital.wehco.com
We apologize for the inconvenience. Thank you again for your patience.
Jay Horton
President, Digital Media
WEHCO Media, Inc.