TUCSON, Ariz. - Jared Loughner had never been in major trouble with the law or overtly violent, but his behavior at his community college was so disturbing that campus police gave him and his parents an ultimatum: Get a mental health evaluation or don't come back.
Loughner went away, but his deteriorating mental condition didn't. Just more than three months later, he is charged in a horrific mass shooting that killed six people and left Rep. Gabrielle Giffords clinging to life.
For those living with mentally ill family members or friends, the tragedy plays on their deepest fears and raises a more heart-wrenching and personal question: When and how should loved ones intercede to force someone to get help?
Parents who suspect their child might have a major mental illness face an array of emotional and bureaucratic hurdles, from their own fears to strict laws that limit involuntary commitment to severe cuts in services. For many, the battle for intervention and treatment is a never-ending nightmare.
"I would bet that every parent who has a son or daughter with schizophrenia or bipolar disorder or any major brain disorder all feel the same thing now: There but for the grace of God go I," said the mother of a 35-year-old son with schizophrenia, who has been off his medication for nine years. The woman requested anonymity because she believes her son -- an avid reader of Internet news -- would sever contact with her forever for speaking to the media.
"My heart goes out to the family," the mother said. "They didn't cause this; you can't cause a brain disorder in your family."
Police are also hamstrung by legitimate concerns about civil rights and due process that are rooted in historic abuses of the mentally ill, said Timothy Schmaltz, chief executive of the Phoenix-based group Protecting Arizona's Family Coalition.
In Loughner's case, it appears that despite the concerns of campus police, professors and other classmates, the 22-year-old was never diagnosed with what experts say seems to be a clear-cut case of schizophrenia.
That he fell through the ever-widening cracks of the mental health system is an all-too-common scenario for families who might want help with a major mental illness. They are confronted with an overwhelming struggle - a fight that often begins with the person they're trying to help.
One of the key symptoms of schizophrenia, for example, is a lack of awareness and denial that anything is wrong, said Mark A. Kalish, a practicing psychiatrist who also teaches at the University of California, San Diego.
This means that even as a person's behavior spins increasingly out of control, they refuse treatment. In many states, adult patients cannot be involuntarily committed unless they are found by a court to be a danger to themselves or others.
The mother with the schizophrenic child said her son experienced his first symptoms at college at age 20. He endured two hospitalizations - one voluntary and one involuntary - but then stopped taking his medicines, skipped his medical appointments and eventually moved away from his home state.
His parents are powerless to intervene. They send him money each month, but long ago gave up pressuring him to take his medication in order to have any contact at all, his mother said.
"Your hands are tied. If it happened when they were 16, you could take them to a hospital and admit them and they have nothing to say about it," she said. "But once they're legally an adult it's just a horrible thing to go through for the family.
"He doesn't believe he has a mental illness at all. He's psychotic," she said. "The longer you try to get someone help, the more they shut you out and don't share what's going on."
It's unclear what the Loughners did, if anything, to get their son help after the meeting with campus police and it's also unclear if the college reported his bizarre behavior to local authorities. College officials did not return calls.
Arizona, however, has one of the most flexible statutes for involuntary commitment and allows anyone with knowledge of the person's behavior - a teacher, a parent, a police officer, a friend - to petition for a court-ordered mental health evaluation, the first step toward involuntary treatment, said Kristina Ragosta, legislative and policy counsel at the Treatment Advocacy Center in Arlington, Va.
Arizona law also doesn't require the person to be homicidal or suicidal, but simply to be found "persistently and acutely disabled" by mental illness.
"A lot of times people don't know what the laws are and when we get phone calls from families looking to get help for a loved one, the first thing we always say is, 'Know what the laws are in your state, know what are the standards for commitment," Ragosta said.
But even within the context of a flexible law, parents or government authorities seeking to have someone committed find services eviscerated by budget cuts that in some cases have slashed everything but crisis services for those with mental illness, said Robert Bernstein, a psychologist and the executive director of the Bazelon Center for Mental Health Law in Washington, D.C.
In Arizona over the past two years, for example, 14,000 mentally ill patients have had all services cut except for their medications. The cuts include counseling, case management, psychiatric care, transportation and peer support groups that often prevent patients from reaching a crisis stage where they could commit a violent act, said Schmaltz.
A new program that trained police officers on how to recognize mental illness in suspects and defuse situations that result from imbalanced behavior was also eliminated, taking away a critical violence prevention tool, he said.
As a result of the cuts, Schmaltz said, his organization has already seen more of its clients wind up in jail, homeless or having a relapse of their worst symptoms.
"I've got a wife and children who will remind me if I forget my medicine and say call the doctor," Schmaltz said. "But if you're a person with serious mental illness who may be socially isolated, you're kind of abandoned now."
In some cases, funding has become such an issue that families of mentally ill patients have been told by advocates to tip over chairs and make it appear as if their loved one was violent just to get services, Bernstein said.
"What often happens in the wake of these kinds of tragedies is the quick fix: How do we commit more people to psychiatric hospitals? But that's just a red herring," he said. "Arizona already has laws that look really easy on the books to get hospital care. The real trick is to get care early on, when the law doesn't even need to be involved."