The Latest: United CEO ‘ashamed’ about passenger’s removal

FILE- In this June 2, 2016, file photo, United Airlines CEO Oscar Munoz delivers remarks in New York, during a presentation of the carrier's new Polaris service. Video of police officers dragging a passenger from an overbooked United Airlines flight sparked an uproar Monday, April 10, 2017, on social media, but United's CEO defended his employees, saying they followed proper procedures and had no choice but to call authorities and remove the man. (AP Photo/Richard Drew, File) FILE- In this June 2, 2016, file photo, United Airlines CEO Oscar Munoz delivers remarks in New York, during a presentation of the carrier's new Polaris service. Video of police officers dragging a passenger from an overbooked United Airlines flight sparked an uproar Monday, April 10, 2017, on social media, but United's CEO defended his employees, saying they followed proper procedures and had no choice but to call authorities and remove the man. (AP Photo/Richard Drew, File)

By Associated Press April 12, 2017 2 min read

CHICAGO (AP) – The Latest on the forced removal of a passenger from a Louisville-bound United Express flight from Chicago (all times local):

7:50 a.m.

United Airlines CEO Oscar Munoz says he felt “ashamed” watching video of a passenger being dragged off a United Express flight and has promised to review the airline’s passenger removal policy.

In an interview with ABC’s “Good Morning America” aired Wednesday, Munoz apologized to Dr. David Dao of Elizabethtown, Kentucky, his family and the other passengers who witnessed him being forcibly removed from the plane.

Munoz vowed this “will never happen again on a United flight” and that law enforcement won’t be involved in future.