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Thursday, October 29, 2026Oct 29

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Do we need a better credit reporting system?

FILE - In this March 5, 2012 file photo, consumer credit cards are posed in North Andover, Mass. Consumers gave the Consumer Financial Protection Bureau an earful in 2020 — there were a record number of complaints, and credit reporting bureaus were cited in more than half. You have a right to get free copies of your credit reports and to have any errors investigated and addressed. (AP Photo/Elise Amendola, File)
FILE - In this March 5, 2012 file photo, consumer credit cards are posed in North Andover, Mass. Consumers gave the Consumer Financial Protection Bureau an earful in 2020 — there were a record number of complaints, and credit reporting bureaus were cited in more than half. You have a right to get free copies of your credit reports and to have any errors investigated and addressed. (AP Photo/Elise Amendola, File) FILE - In this March 5, 2012 file photo, consumer credit cards are posed in North Andover, Mass. Consumers gave the Consumer Financial Protection Bureau an earful in 2020 — there were a record number of complaints, and credit reporting bureaus were cited in more than half. You have a right to get free copies of your credit reports and to have any errors investigated and addressed. (AP Photo/Elise Amendola, File)

In some ways, the U.S. credit reporting system has improved. Credit freezes, which lock our credit information to deter identity theft, are now free and fast. We have free weekly access to our credit reports, courtesy of the credit bureaus Equifax, Experian and TransUnion, until April 20, 2022. Free credit scores provided by banks, credit card issuers and other companies allow us to easily monitor for signs of fraud and other problems.

Unfortunately, our credit information still isn’t as accurate, easy to obtain or secure as it needs to be. These failures mean Congress and regulators need to step in.

ERRORS ABOUND IN CREDIT REPORTS

A 2012 study by the Federal Trade Commission found that 26% of consumers had an error on at least one of their credit reports, while 5% reported inaccuracies serious enough to potentially trigger higher interest rates or insurance premiums.

Nine years later, accuracy is still an issue. Earlier this year, Consumer Rep orts recruited nearly 6,000 volunteers to check their reports. The results: 34% found at least one error or account they didn’t recognize. (Unlike the longer-term FTC study, the Consumer Reports effort was not a representative sample of the population, says Syed Ejaz , a policy analyst and author of the Consumer Reports study.)