A part of the HealthCare.gov website, photographed in Washington. If you have health insurance on your job, you probably don’t give much thought to each year’s renewal. But make the same assumption in one of the new health law plans, and it could lead to costly surprises.WASHINGTON – Management failures by the Obama administration set the stage for computer woes that paralyzed the president’s new health care program last fall, nonpartisan investigators said in a report released Wednesday.
While the administration was publicly assuring consumers that they would soon have seamless online access to health insurance, a chaotic procurement process was about to deliver a stumbling start.
After a months-long investigation, the Government Accountability Office found that the administration lacked “effective planning or oversight practices” for the development of HealthCare.gov, the portal for millions of uninsured Americans.
As a result the government incurred “significant cost increases, schedule slips and delayed system functionality,” William Woods, a GAO contracting expert, said in testimony prepared for a hearing Thursday by the House Energy and Commerce Committee. GAO is the nonpartisan investigative agency of Congress.
Spokesman Aaron Albright said the administration takes its responsibility for contract oversight seriously and has already started carrying out improvements that go beyond GAO’s recommendations. The congressional investigators recommended a cost control plan and other changes to establish clear procedures and improve oversight.