Which is more important, systems or emotion?
Recently, I was working with the senior team of a mid-size firm that was struggling. They wanted to stand out, but they were often regarded as a transactional non-differentiated organization. Their processes needed improvement. Work bogged down in various places inside the organization. Not surprisingly, morale was also an issue.
Lisa Earle McleodSeveral of the senior leaders were reluctant to address the emotional issues. One went so far as to say, “The soft stuff is secondary, we need to solve the systems problems first.”
It’s a typical response. Leaders often underestimate the impact emotions have on their business results. Many prefer to stay in the safe land of logical problems with logical solutions.
But it never works in the long term. Logic makes you think; emotions make you act. If you want people to start acting differently you must address the emotional issues.