The weeks following the Christmas holiday are often busy for retailers exchanging or refunding holiday gifts. As consumers interact with businesses, it is important to consider a few key facts regarding product returns or exchanges.
Stores are not legally required to accept exchanges or give refunds unless the merchandise was defective or misrepresented. While most retailers offer refund and exchange programs, policies vary significantly from one store to another.
Fortunately for shoppers, one positive outcome of the pandemic is many retailers have become more lenient in their return policies. Despite this, be sure to double-check policies this holiday season, even if you are familiar with the brand, as stores can change their policies frequently.
Your BBB also offers these tips to help your holiday returns run more smoothly:
GET TO KNOW STORE POLICIES