Walt Whitman once said, “I contain multitudes: I contradict myself.” Gabby Hayes put it more simply, “I’m danged if I do, and danged if I don’t.”
I was reminded of these quotes recently when dealing with a technical situation.
A good friend recently passed away. He had been the administrator of another friend’s website hosted by GoDaddy.com. The two had published an e-mail newsletter for years which tied in with the site.
When our friend passed away, he left login information for the site including a user name and password. When I tried to access the site with that information, I was given the dreaded error message indicating that the username or password was incorrect. As you might imagine, this presented a major problem. I had been asked to take over administration of the site and could not access it.
I began a long and tedious e-mail exchange with the support department at GoDaddy.com. The first couple of times I received what looked like the equivalent of an e-mail form letter or template response, telling me again what I already knew. I scanned and e-mailed what I believed was proper documentation of our claim to take over the site based on their own instructions.