Kim Krause, an eight-year veteran dispatcher at Hamilton County 9-1-1 Call Center, fields calls. Krause says that after she leaves work she pushes her daily calls out of her mind to avoid stress.She started as a guard at Silverdale Detention Facility in Chattanooga, then became a mall cop at Hamilton Place.
If she could do it over, she would’ve gone to the police academy, but she knows her job’s important.
Kim Krause can think like a criminal better than most dispatchers at the Hamilton County 911 Emergency Communications District, and she knows how to tease her 19 officers and rein in what she calls their hero complexes.
Case in point on thinking like a criminal. On Nov. 22 about 8 p.m., a call came in to report a shooting.
“It’s probably a hoax call,” she said immediately.