Gina Denis, a certified counselor at Miami’s Boringuen Health Center, works with an unidentified client, signing her up for Obama Care.READ MORE
HealthCare.gov far better, but still a mess for some, say local navigators
FORT LAUDERDALE, Fla. – Counselors helping people use the federal government’s online health exchange are giving mixed reviews to the updated site, with some zipping through the application process while others are facing the same old sputters and even crashes.
The Obama administration had promised a vastly improved shopping experience on healthcare.gov by the end of November, and this is the first week for users to test the updated site.
Brokers and online assisters in Utah said Monday that three of every four people successfully signed up for health coverage on the online within an hour of logging in. A state official overseeing North Dakota’s navigators said he had noticed improvements in the site, as did organizations helping people sign up in parts of Alabama and Wisconsin.
But staffers at an organization in South Florida and a hospital group with locations in Iowa and Illinois said they saw no major improvements from the federal website, which 36 states are relying on.