Jennifer Vincent demonstrates how Quickcue software helps a hostess seat customers at Mellow Mushroom at Waterside.WHAT DOES QUICKCUE DO?• Guest engagement software becomes active the moment a guest makes contact with a participating restaurant with their smart phone.• Every interaction, from how long guests have to wait to what they order for dessert can be tracked and recorded to form a guest profile.• Upon a guest’s return, employees can “remember” a person’s name and preferences, even rewarding them as a frequent diner with their favorite slice of pie.• Priced at about a penny per customer, Quickcue’s software resides on special iPads in the restaurant, which are typically used by hosts and managers.Source: Quickcue
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Put away the pencils and dry erase markers, because restaurant wait lists are entering the information age.
Homegrown software company Quickcue could cut to the front of the line after signing a deal with national chain Mellow Mushroom to supply all 120 of its restaurants with iPad-based software that alerts customers via text message when their table is ready.
Atlanta-based Mellow Mushroom, which is adding around 20 restaurants per year, will install Quickcue in all new locations as well.