TVA president calls for 'customer focus'

Bill Johnson speaks as the TVA board of directors hold a public meeting at TVA's Chattanooga Office Complex.

CLEVELAND, Tenn. -- Providing the lowest-cost energy, responsibly managing natural resources and supporting job creation are all part of Tennessee Valley Authority's partnership with the local municipalities and power cooperatives that sell TVA power, TVA President Bill Johnson said Thursday.

"If can make sure everybody has a job, and they can go fishing and they have a bill they can afford to pay, then we're being successful," Johnson told the Cleveland Utilities board during a visit Thursday.

Johnson credited a conversation with Ken Webb, president and CEO of Cleveland Utilities, as an inspiration for his customer-oriented focus, describing their talk as "a seminal experience."

Webb simply asked him if anyone at TVA truly understood the impact that the agency's decisions had on local utility customers, said Johnson.

"The truth is, they're your customers, but they're our people," said Johnson.