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Consumer agency posts thousands of complaints against banks

FILE - In this Sept. 12, 2013 file photo, Consumer Financial Protection Bureau (CFPB) Director Richard Cordray testifies on Capitol Hill in Washington. The CFPB on Thursday, June 25, 2015 is releasing the first batch of its highly awaited database of consumer complaints filed against local banks, credit card and mortgage companies. The 7,700 public narratives, collected starting in March 2015, are only a fraction of the 627,000 complaints the bureau has fielded since its inauguration in 2011. (AP Photo/Manuel Balce Ceneta, File)
FILE - In this Sept. 12, 2013 file photo, Consumer Financial Protection Bureau (CFPB) Director Richard Cordray testifies on Capitol Hill in Washington. The CFPB on Thursday, June 25, 2015 is releasing the first batch of its highly awaited database of consumer complaints filed against local banks, credit card and mortgage companies. The 7,700 public narratives, collected starting in March 2015, are only a fraction of the 627,000 complaints the bureau has fielded since its inauguration in 2011. (AP Photo/Manuel Balce Ceneta, File) FILE - In this Sept. 12, 2013 file photo, Consumer Financial Protection Bureau (CFPB) Director Richard Cordray testifies on Capitol Hill in Washington. The CFPB on Thursday, June 25, 2015 is releasing the first batch of its highly awaited database of consumer complaints filed against local banks, credit card and mortgage companies. The 7,700 public narratives, collected starting in March 2015, are only a fraction of the 627,000 complaints the bureau has fielded since its inauguration in 2011. (AP Photo/Manuel Balce Ceneta, File)

By Associated Press 1 min read

WASHINGTON (AP) – The Consumer Financial Protection Bureau is releasing thousands of complaints from disgruntled customers of banks, credit card companies and other providers of financial services.

The bureau posted a database of the complaints on its website Thursday over vehement protests from the financial industry. The database contains 7,700 complaints filed online by people who agreed to air their grievances publicly.

The database represents a small fraction of the 627,000 complaints the bureau has received in the four years it’s been operating. The CFPB began offering the option of allowing people to publicly share their complaints in March.

The names of the companies being complained about are shown, but any personal information about the people filing the grievances have been removed.

The bureau says it hasn’t vetted the substance of the complaints.