An issue that scrambled emergency communications across the state Tuesday appears to have been caused by a software update.
The Hamilton County Emergency Communications District first sent a news release shortly after 4 p.m. concerning emergency calls being misrouted to other 911 centers in the state.
Affected by the issue were more than a dozen emergency communications centers, including Bradley County, McMinn County and Knox County. The district distributed a second release almost two hours later confirming the problem seemed to have been resolved.
“By all indication it appears that this issue has been resolved and 911 calls are being routed to the proper 911 center,” wrote John Stuermer, executive director of the center.
It’s unclear how many calls in Hamilton County were misrouted over the course of the afternoon and Stuermer did not return a request for comment Wednesday.