Tips for returning those Christmas gifts you never wanted

Sheathia Lee, left, returns gifts for her two children to guest service employee Bailey Roy while at the Target off Gunbarrel Road on Wednesday.

Q: Are all retail stores required to offer a refund policy? I tried returning an item purchased at one store because I found it in the color I really wanted at another store. Then I find out that I could not return the item.

A. In 2017, 28 percent of us returned a holiday gift, with clothing topping the list.

But with holiday returns also comes holiday return fraud. Return fraud comes in many forms, including purchasing merchandise for short-term use and then returning the item, returning stolen merchandise, or using reused, stolen or falsified receipts to return merchandise for a profit.

photo Jim Winsett of the BBB.

But in most cases, consumers are just trying to return wrong sizes, color or items.