Q. My family will be moving to another state during the summer. What advice may BBB provide on finding a reputable mover?
A. Whether moving across town or across the country, nearly a third of consumers choose a professional moving company to assist with their relocation. Movers are one of the top categories of companies searched on the Better Business Bureau website, bbb.org, which has BBB Business Profiles on more than 20,000 moving-related companies.
Jim Winsett of the BBB. In 2017, BBBs nationwide fielded more than 1.4 million requests for BBB Business Profiles from consumers looking for movers; while 6,314 complaints about movers were registered with BBB. Common complaints included damaged or missing items, bills that were higher than estimates, late deliveries and in some cases, goods held hostage for additional payments.
BBB offers the following tips on preparing for a move, finding a trustworthy moving company, and avoiding scams:
Do your research. Look up Business Profiles for moving companies on bbb.org. The American Moving and Storage Association (AMSA) also identify movers that have pledged to uphold high standards of trust and to resolve complaints quickly. Many movers that are BBB Accredited Businesses also are AMSA ProMovers. Note the length of time a company has been in business and read reviews from previous customers.