NASHVILLE – The estimated 38,000 Hamilton County residents who used Tennessee’s driver services center in Red Bank during Fiscal Year 2018 might be forgiven for thinking they suffered through the state’s longest wait times to get licenses, ID cards and other services.
After all, their average wait time doubled the state’s 24-minute average wait-time standard.
But it turns out the Red Bank center had only the second-longest wait time among the 44 driver services stations operated by the Tennessee Department of Safety and Homeland Security.
A just-released audit from state Comptroller Justin Wilson’s office shows the dubious honor for having the longest average wait time went to a Nashville driver services center on Hart Lane. Residents waited an average of 28 minutes beyond the 24-minute state standard, based on information auditors were able to glean.
The situation may actually be worse than that, according to the performance audit.