Best Places to Work: Tennessee Valley Federal Credit Union

Building on innovation, service and diversity

People mingle outside of the Tennessee Valley Federal Credit Union branch inside of a new Food City in January 2019 in Ringgold, Georgia.

With 18 offices, the Tennessee Valley Federal Credit Union (TVFCU) has more branch locations than any credit union in Southeast Tennessee and prides itself on personal service delivered across its 13-county footprint.

But when the coronavirus pandemic forced Chattanooga's biggest credit union to close its lobbies and in-person visits to limit the spread of the virus in March, TVFCU quickly shifted its approach. More than 10% of the 400 employees of TVFCU took on new jobs to boost online banking services while others worked to offer temporary relief for those struggling to pay their bills due to lost jobs or income from the economic slowdown.

With office lobbies closed and most people urged to stay home, the credit union switched a half dozen of its tellers to staff a new interactive video app, which allows customers to have a video conference with a credit union associate.