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Sunday, November 15, 2026Nov 15

Rental assistance fell victim to politics, bureaucracy

Dylyn Price looks out a doorway from her kitchen at her rented townhome on Tuesday, June 22, 2021, in Athens, Ga. A rental crisis spurred by the pandemic prompted many states to make bold promises to help renters, but most failed to deliver on them after Congress passed the sweeping CARES Act in March 2020. Price said she got about $5,800 in rental assistance but that may not prevent her from losing her home. "It's a very nauseating and uncomfortable situation to be in," Price said. (AP Photo/Brynn Anderson)
Dylyn Price looks out a doorway from her kitchen at her rented townhome on Tuesday, June 22, 2021, in Athens, Ga. A rental crisis spurred by the pandemic prompted many states to make bold promises to help renters, but most failed to deliver on them after Congress passed the sweeping CARES Act in March 2020. Price said she got about $5,800 in rental assistance but that may not prevent her from losing her home. "It's a very nauseating and uncomfortable situation to be in," Price said. (AP Photo/Brynn Anderson)

Before the pandemic hit, Jacqueline Bartley, a mother of two girls and a boy, had a comfortable life. Then the 41-year-old lost her job at American Airlines, quickly spent her savings and found herself months behind on the $1,350-a-month home she rented. Until then she had never missed a rent payment.

Bartley, of Durham, North Carolina, turned to the state’s rental assistance program and was relieved in January to be awarded $8,100. But she says her landlord refused the money after she rejected his request to amend her two-year lease to a shorter period. The program required landlords to honor leases, among other conditions, to get the money.

She turned to a second program launched this month by the state and again was approved. Last week, she learned her landlord had accepted nearly $20,000 for back rent and three months of future payments, and agreed to dismiss his eviction lawsuit.

The news means she won’t be forced from her home after the federal eviction moratorium ends July 31. But the waiting and uncertainty meant months of stress.

“It’s been crazy especially when you have children in school,” Bartley said. “It’s pretty much been going by a whim. OK, am I going to have somewhere to go each month?”