Best Places to Work 2021: Text Request brings its team back together in new downtown space

Staff photo by Troy Stolt / Text Request founders Jamey Elrod, Brian Elrod, and Rob Reagan pose for a portrait on Tuesday, April 6, 2021 in Chattanooga, Tenn.

The pandemic temporarily sent everyone home from their offices on the Southside in 2020, but it's also one of the reasons Text Request is investing in brand-new downtown digs in Jack's Alley where employees can gather as a team.

"We really want a space that's going to complement the culture we're trying to build, with places to work independently, spaces to work together, common areas, downtown quick access to lunch and walking," says Kenneth Burke, the vice president of marketing at the company. "Culture is the only thing you build in a company without meaning to. How do we do it right if it's going to happen either way?"

Text Request helps its customers use texting to communicate with everyone from clients to colleagues, and those services were in huge demand as everyone stayed apart in 2020.