From the start of 2023 through July of this year, the public has made 26 complaints against CARTA drivers, most of which alleged driving infractions, late arrivals for pickups, driving past those waiting at bus stops and general rudeness from drivers.
But the process for submitting complaints to the Chattanooga Area Regional Transportation Authority is limited. To give feedback, passengers can send a letter, call CARTA customer service or complain in person at CARTA headquarters on Wilcox Boulevard.
Among the complaints, all but two were submitted over the phone. The others were made in person. CARTA spokesperson Veronica Peebles said in a phone interview employees who answer the phone calls document and file passenger grievances.
Document
In an emailed statement, CARTA CEO Charles Frazier said the authority is moving from paper records to digital systems, a shift, the statement said, that will allow for better data analysis, goal setting and progress measurement.