EPB to limit hours of Chattanooga branches

Staff Photo by Dave Flessner / The EPB branch office on Eastgate Loop in Brainerd is one of two EPB offices that will limit some of its hours of operation starting next week. EPB says in-person visits and bill paying have declined and the utility is preparing to offer more bill paying options at other retail stores.
Staff Photo by Dave Flessner / The EPB branch office on Eastgate Loop in Brainerd is one of two EPB offices that will limit some of its hours of operation starting next week. EPB says in-person visits and bill paying have declined and the utility is preparing to offer more bill paying options at other retail stores.


With fewer utility customers paying their bills in person, EPB is cutting its hours of operation for its Chattanooga branches by 11.5 hours a week, starting Monday.

Ryan Keel, president of EPB Energy and Communications, told EPB directors last week the Hixson and East Brainerd offices of EPB will open an hour later and close a half hour earlier on weekdays and will no longer be open Saturday after this week. EPB branch offices will be open from 8:30 a.m. to 5:30 p.m., Monday through Friday for EPB customers to pay bills or talk with utility representatives in person.

EPB closed the lobby in its downtown headquarters during the pandemic and has not reopened its downtown office to the public.

EPB bills can be paid in person at First Horizon Bank offices, EPB spokesperson Sophie Moore said in an email.

(READ MORE: EPB to raise video rates again in April)

Keel said EPB is working to implement a new payment processing service that will allow more in-person bill paying for EPB utility bills at other retail outlets in the future.

(READ MORE: EPB readies downtown lab for quantum researchers)

— Compiled by Dave Flessner

  photo  Staff Photo by Dave Flessner / Cars wait at the drive-through windows of EPB's Brainerd office. Next week, EPB will open its branch offices an hour later and close a half hour earlier and will no longer operate on Saturday. EPB says in-person visits and bill paying have declined and the utility is preparing to offer more bill paying options at other retail stores.
 
 


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