Once upon a time, the actions of the subjects in this story were the rule and not the exception. Not much to talk about. Now, though, they are the exceptions rather than the rule.
Jean Sutherland of Soddy-Daisy was so taken with the recent courtesy of a Rossville businessman — and his wife — that she wanted someone to know.
She described in an email a trip from her Soddy-Daisy home to Rossville to purchase carpet. She’d seen a sale ad in the Times Free Press, went to the business, End of the Roll, made her selection, paid and left.
Later, Sutherland realized Sandy Morgan, who owns the business with her husband, Bill, didn’t give her the bait-and-switch tactic common in some retail establishments. In other words, she wasn’t led away from the sale item to a better — and, coincidentally, more expensive — product over here.
“[Mrs. Morgan] kept saying, ‘I want you to be happy with your purchase,'” she said. “No pressure to buy the upgrade. What a pleasant surprise!”