Q We plan to renovate our house, and may store some of our furniture and belongings temporarily in a storage unit. Does the BBB have any advice about storage units?
A Self-storage facilities dot the landscapes of communities. People rent units to empty overflowing basements; to stash furnishings while moving or remodeling; or to store business supplies for future use. While most facilities are operated by reputable businesses, Better Business Bureau recommends checking out the business carefully before handing over your precious belongings.
In 2011, BBB received more than 1,000 complaints against storage facilities. Many of the complaints filed were from disgruntled consumers who never were able to access their storage units after paying a deposit, had goods damaged in the storage units and even consumers that had their belongings taken from the storage unit.
Consumers are advised to shop carefully before signing on the dotted line. BBB recommends understanding seven major factors before selecting a temporary storage facility.
1 Cost. Obtain written cost estimates from at least three facilities. Most will insist on inspecting your items before offering an estimate. Costs to consider include the monthly rental fee (usually there is a minimum monthly storage charge and a minimum number of month’s storage); storage preparation, padding, packing or transportation fees; and fees for extra options (electricity, pest control, insurance) you may choose. Ask how the fees are to be paid and by what date.