Republican Gov. Bill Haslam is pictured in this file photo. (Photo by Wade Payne, Special to the News Sentinel)A regulatory reform report released last week suggests that state agencies in Tennessee need to do a better job of assessing the impact of new rules and dealing with the businesses they regulate.
The 54-page study prepared by the Tennessee Department of Economic and Community Development recommends the creation of a “one stop” website for residents to easily find regulatory information. The report also suggests the state implement an assessment process for all regulations prior to their adoption.
The study was based upon more than 150 interviews and surveys with businesses and nonprofit groups across Tennessee.
The report suggests the state develop customer service training to improve the way state employees interact with the public and that agencies implement new personnel policies to better worker performance.
“State employees [who] do not properly conduct themselves or fulfill their duties should be easily disciplined or dismissed by their supervisors,” the report concludes.