Skip to main content
Monday, November 9, 2026Nov 9

When fast, free shipping delivers heartbreak

In this June 30, 2011, file photo, a United Parcel Service driver delivers packages from Amazon.com in Palo Alto, Calif. A joke book "written" by a conservative author and filled with blank pages in a dig at Democrats topped Amazon's list of best sellers on March 10, 2017. (AP Photo/Paul Sakuma, File)
In this June 30, 2011, file photo, a United Parcel Service driver delivers packages from Amazon.com in Palo Alto, Calif. A joke book "written" by a conservative author and filled with blank pages in a dig at Democrats topped Amazon's list of best sellers on March 10, 2017. (AP Photo/Paul Sakuma, File) In this June 30, 2011, file photo, a United Parcel Service driver delivers packages from Amazon.com in Palo Alto, Calif. A joke book "written" by a conservative author and filled with blank pages in a dig at Democrats topped Amazon's list of best sellers on March 10, 2017. (AP Photo/Paul Sakuma, File)

When she added Gabrielle’s name to the chart in her kitchen, Judy Kennedy could picture the annual ritual. At birthdays she would ask her newest grandchild to stand up straight, heels against the door frame, so she could mark Gabrielle’s height beside that of her other granddaughter in the Maine house the family has lived in since the 1800s.

But there are no lines for Gabrielle.

In January, the 9-month-old was killed when a driver delivering Amazon.com packages crashed a 26-foot rented box truck into the back of her mother’s Jeep. The baby was strapped into a car seat in the back.

The delivery driver, a subcontractor ferrying pallets of Amazon boxes from suburban Boston to five locations in Maine, said that he was running late and failed to spot the Jeep in time to avoid the crash.

If Gabrielle’s parents, who have hired lawyers, try to hold Amazon accountable, they will confront a company that shields itself from liability for accidents involving the drivers who deliver its billions of packages a year.