BBB Chief Exective Jim WinsettQ. I am considering joining a gym after the first of the year. What advice does the BBB have for evaluating fitness centers?
A. The first advice the BBB offers is to read the fine print in the membership agreement.
Complaints received by Better Business Bureau for fitness clubs have increased more than 90 percent in the last five years. And according to a new analysis conducted by BBB, the most common complaints consumers have about fitness clubs focus on two related areas, contract disputes and billing issues.
BBB has also seen a rise in complaints about fitness centers that sold memberships, only to go out of business a few weeks later, leaving disgruntled customers behind trying to recoup their advance payments.
At this time of year many people are seeing and feeling the after-effects of those holiday parties and big meals, are resolving to join a gym and lose weight.